We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day. We try our best to stay on schedule to minimize your waiting. Due to the fact Dr. Drs. Lensch and Gelfond provide many types of dental services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.
We use an automated reminder system as a courtesy to you, to help you remember when your appointments are. We can send these reminders as a text message or phone call 1 week prior to your appointment.
Unless cancelled at least 24 hours in advance, our policy is to charge for missed appointments at the rate of $50. We understand that unpredictable events can occur unexpectedly. However, understand that missed appointment times are valuable to those patients that may find it hard to come to the dentist at other times. Please help us serve you better by keeping your scheduled appointments. Excessive cancellations and no shows will result in termination of our treatment agreement and your records can be forwarded to another dental office. If you need to change or cancel your appointment please call our front office rather than using our automated reminder service.
Monday – Thursday: 8am – 5pm
Friday: 8am – Noon
Please call us at Ankeny Office Phone Number 515-964-8350 with any questions or to schedule an appointment.